Frequently Asked Questions (FAQs)

1. What products does Shooz offer?

Shooz specializes in high-quality slippers and loafers designed for comfort, style, and everyday wear.

2. How can I place an order?

Simply browse our collection, select your preferred product and size, add it to your cart, and proceed to checkout.

3. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery across Pakistan. A delivery fee may apply to COD orders.

4. How long does delivery take?

Orders are usually delivered within 3–5 working days, depending on your location.

5. How can I choose the correct shoe size?

Each product page includes a size guide to help you select the best fit. If you're unsure, feel free to contact our support team.

6. Can I exchange my slippers or loafers if the size doesn't fit?

Yes, size exchanges are available within 15 days of delivery, provided the product is unused, in its original packaging, and accompanied by the original invoice.

7. Do you offer refunds?

Yes, refunds are available for eligible orders that meet our refund policy requirements. Please contact our support team for assistance.

8. What should I do if I receive a damaged or defective product?

Contact us within 48 hours of receiving your order at 0320-7326563 or belt93280@gmail.com and provide clear photos of the issue.

9. Can I cancel my order after placing it?

Orders may be canceled before they are dispatched. Once shipped, cancellation requests cannot be guaranteed.

10. How can I track my order?

Once your order is shipped, you will receive tracking information to monitor your delivery status.

11. Are the product colors exactly the same as shown in the pictures?

We strive to display accurate product images; however, slight color variations may occur due to screen settings and lighting conditions.

12. What payment methods do you accept?

We currently accept Cash on Delivery and other payment methods available at checkout.

13. Do you deliver all over Pakistan?

Yes, we provide delivery services to most cities and regions across Pakistan.

14. How do I care for my slippers and loafers?

Keep your footwear clean and dry. Avoid prolonged exposure to water and direct sunlight to maintain its quality and durability.

15. How can I contact Shooz customer support?

You can reach us at:
Phone: 0320-7326563
Email: belt93280@gmail.com