Returns & Exchange Policy

Returns & Exchange Policy

At Shooz, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with a simple and hassle-free return and exchange process.

Return & Exchange Eligibility

  • Customers must notify us within 48 hours of receiving their order if they wish to request an exchange.
  • Exchange requests can be processed within 15 working days from the date of delivery.
  • Products must be:
    • Unused and unworn
    • In their original packaging
    • With all tags attached
    • Accompanied by the original purchase invoice
    • Free from any alterations or damage caused after delivery

Manufacturing Defects

We only accept exchanges for products with verified manufacturing defects. If you receive a defective item, please contact our customer support team and provide clear photographs of the issue for assessment.

Color & Appearance Disclaimer

Actual product colors may vary slightly due to differences in screen displays, device settings, and photography lighting. Such variations do not qualify as product defects and are not eligible for exchange.

Sale & Promotional Items

  • Products purchased during sales, discounts, or promotional campaigns are not eligible for exchange or return.
  • Accessories are not eligible for exchange or return.
  • The product price applicable at the time of exchange will be considered the final exchange value.

Refund Policy

At Shooz, customer satisfaction is important to us. If you receive a product with a verified manufacturing defect, the wrong item, or a damaged product, you may be eligible for a cash refund.

Refund Requirements

To qualify for a refund, the following conditions must be met:

  • The refund request must be submitted within 7 days of receiving the order.

  • The product must be unused, unworn, and in its original condition.

  • All original tags, packaging, and accessories must be included.

  • The original purchase invoice or order confirmation must be provided.

  • Clear photographs of the product and the issue may be required for verification.

  • Refunds will only be approved after the product has been inspected and verified by our team.

Refund Process

  1. Contact our customer support team at 0320-7326563 or belt93280@gmail.com.

  2. Provide your order number and details of the issue.

  3. Once your request is approved, return the product according to the instructions provided.

  4. After inspection and approval, the refund amount will be processed.

Important Notes

  • Shipping charges are non-refundable unless the error was made by Shooz.

  • Products purchased during clearance sales, special promotions, or discount campaigns are not eligible for refunds unless they have a manufacturing defect.

  • Refunds will be issued through the original payment method or by bank transfer, depending on the payment method used.

  • Processing and transfer times may take 5–10 working days after refund approval.

Need Assistance?

Our customer support team is always ready to assist you with any return, exchange, or order-related inquiries. If you need help, please contact us using the details below:

Phone: 0320-7326563
Email: belt93280@gmail.com

Please provide your order number and a brief description of your concern so that we can assist you as quickly as possible.

Thank you for choosing Shooz. We appreciate your trust and look forward to serving you again.